Booking Fee #ripoff @seetickets @jessiej #pontysbigweekend

So after Jessie J cancelled her Ponty Big Weekend appearance in July 2012, I awaited my refund from Seetickets as was the case in their email.

This was sent 1546 that Friday afternoon that Jessie pulled out of Ponty

We regret to inform you that PONTY’S BIG WEEKEND – JESSIE J at Ynysangharad Park, Pontypridd on 20/07/2012 has been cancelled due to illness.

Further information will follow regarding whether there will be an rescheduled date for this concert.

Please accept our sincere apologies for any inconvenience caused by this and if you have any query regarding your order please contact us at http://www.seetickets.com/CustomerService.

Pretty much “She’s cancelled…we’re delaying the refund”

Then on the Monday

Dear MR P DOWNES

We regret to inform you that PONTY’S BIG WEEKEND – JESSIE J at Ynysangharad Park, Pontypridd on 20/07/2012 has been cancelled and will not be rescheduled.

A face value refund will be credited to the card used to make the booking and tickets are not required to be returned.

Please accpet our apologies for any inconvenience caused and if you have any further query please contact us at http://www.seetickets.com/CustomerService

I’ve kept in the spelling mistakes – just to make them look even more stupid.

Anyway, time passed and I had money back into my account. £40. Not the £52.50 I spent on two tickets.

So, I thought, I ask the question of the missing £12.50. I tweet’d Seetickets, all I got asked was “what was my reference number” and to DM it. I did, and got no response. So another two weeks passed and I email them direct via their website. Here’s their reply;

Dear MR P DOWNES

Thank you for your email regarding the refund for your order XXXXXXXXX for PONTY’S BIG WEEKEND – JESSIE J at Ynysangharad Park Pontypridd.

As a ticket agency, we sell tickets to the general public on behalf of the promoters of an event. The decision to cancel or postpone a concert is that of the promoters and is completely beyond our control. When an event is cancelled or postponed, we inform all of our customers whom have purchased tickets of the alteration by phone, letter or email.

Each ticket that we sell carries a booking fee and a transaction fee. The booking fee pays for our services – the business costs of operating a web- site and 24-hour call centre, Customer Service department and Despatch teams – and is the only payment that See receive for operating. A transaction fee covers the cost of printing, packaging and postage for your tickets. When a show is cancelled or postponed, these fees are retained as See has still provided these services, and cannot issue a refund for them. This is all detailed in our terms & conditions which you are asked to read at the time of booking.

Apologies for any inconvenience caused.

Kind regards,

See Tickets Customer Services

Aside from the word is spelt DISPATCH not despatch (idiots). How many people actually read the T&C’s whilst booking tickets? Seriously? How rubbish are some websites with bandwidth that it takes ages to get through, the last thing you as a customer thinks about is “oh, I wonder what would happen if the gig was cancelled”.

It’s not the first time this has happened to me either, it happened when Adele cancelled her rescheduled gig in Cardiff in 2011.

I don’t want this blog to be a whiney one in which I’m griping about my £12.50 (well I am granted), but it’s more to do with the lack of communication. And I’m sure as a company, Seetickets has in place insurance policies if concerts get cancelled. £6.25 per ticket is a rip off anyway, but to give me the line of “The booking fee pays for our services – the business costs of operating a web- site and 24-hour call centre”, surely the cost of being a company that is disengenius with your customers and treats customers like idiots, is more valuable than that £6.25 per ticket.

Yes, I realise the booking fee/standard fee/carriage fee system is one of the biggest rip off there is within the ticket industry (with a few exceptions, Wales Millennium Centre, St Davids Hall, Muni Arts Centre Pontypridd), but my point is, if a gig is cancelled – there’s insurance to cover all the costs? That should mean ALL costs to the paying public?

Anyway, enough for now – but what do you think about the costs of booking fees? What’s the most expensive fee you’ve paid, and the cheapest? Comment below

A curious case of @jessiej and the gig that never happened

Not really a blog, just a mishmash of facts/statements, and what we know because we were there, as to say;

Went to Ponty Park, queued inside and waited, and then about 320pm (10 mins before the gates were due to open), we got word that the gig was cancelled. The rush onto social media on people’s phones was apparent to find out any info, and Jessie had tweeted;

Just after the announcement

I want to personally apologise to all my fans who would be going to my show tonight (Pontys Big.W) I have been diagnosed with a viral infection recently that has caused me to be extremely fatigued. I was hoping to be better but I have been to see my doctor this morning after not feeling great who has advised me I am still in need of rest & to perform will make me worse. I hope you can all understand that I wish I could be there. But I’m just not well enough. Back to bed I go 😦 So sorry x

That was at about 310pm.

But earlier, I’ve since learned she’d sound checked and had also tweeted the following;
That was about Midday-ish. The tweet has since been removed.
At 4:05pm I got an email from SeeTickets:

We regret to inform you that PONTY’S BIG WEEKEND – JESSIE J at Ynysangharad Park, Pontypridd on 20/07/2012 has been cancelled due to illness.

Further information will follow regarding whether there will be an rescheduled date for this concert.

Please accept our sincere apologies for any inconvenience caused by this and if you have any query regarding your order please contact us at http://www.seetickets.com/CustomerService.

But I’ve also read the statement from RCT/Ponty’s Big Weekend;
Following a visit to her doctor this morning, blood tests have revealed that Jessie J is suffering from CMV, a virus which has caused her considerable fatigue. Doctors have advised that the exertion of performances this weekend would be likely to prolong the recovery period.

Therefore tonight’s opening night of Ponty’s Big weekend has been cancelled by the organisers Rhondda Cynon Taf County Borough Council and event promoters Orchard Media and Events Group.

Christian Hanagan, Head of Strategy, Public Relations & Tourism at Rhondda Cynon Taf Council said: “It is with regret that the Council in collaboration with the promoter Orchard has taken the decision to cancel this evening’s concert due to Jessie J’s ill health.

“We wish Jessie well in her treatment and hope she is back on her feet soon. Though today’s event will not take place, Ponty’s Big Weekend will start tomorrow with a full programme as advertised, with Olly Murs headlining, and on Sunday Alfie Boe will head up the planned programme as scheduled.

“All tickets for the Jessie J concert will be fully refunded from Monday July 23.

“We are sorry for the inconvenience this decision causes, and to Jessie’s fans who were looking forward to the event, but I’m sure they will understand that this is the only decision that could be taken under the circumstances. It’s also a great disappointment to us, as we were really looking forward to the concert.”

Anyone currently at the concert or on the way to the concert is advised to make their way home in an orderly fashion, or to approach a steward or member of the security staff on site to make plans to leave the site, particularly those under 16.”

On the Pontypridd Facebook page there were a few unhappy people obviously

Lauren-Ashley Murgas I wasn’t even going but my niece was, and sorry but she should’ve canceled sooner. I think that’s what’s annoying a lot of people =/

Nia Thomas Drove home through Ponty and could see bus loads of people being turned away. Shame on Jessie J…. They deserved better

Kelly Lvs Ian My daughter had tickets in may for her birthday and was devastated it was cancelled … She has thrown her music cds in the bin and hasnt come out of her room since yesterday afternoon … Hope jessie j gets well soon but she let thousands down yesterday

Chaser Drummer Try booking local bands for a fraction of the money, they never let their fans down and are generally 100 times more talented!! Just saying

Thursday night was what that was all about with Ponty’s Big Weekend Fringe 2012. Surely there’s room for all types of music/fan?

I don’t think it was her fault – more likely a management decision. She had tweeted about midday that she was “feeling good day” and mentioned the big weekend. That tweet was later removed. Annoying, yes I agree.

Here’s wondering/hoping she comes back soon….maybe

Oh, and if you’re wondering, this isn’t a whiny blog, just wanted to get as much info out there.

Christmas 2011 UK Singles Sales Data

UK YTD Single Sales as of 25th December 2011:

Pos // LW // YTD // Artist // Title // Total // Peak Pos

1 – 1 – 1,222,300 – Adele – Someone Like You – 1,222,300 – 1
2 – 2 – 990,100 – Maroon 5 ft. Christina Aguilera – Moves Like Jagger – 990,100 – 2
3 – 3 – 970,600 – LMFAO – Party Rock Anthem – 970,600 – 1
4 – 4 – 967,300 – Jessie J ft B.o.B. – Price Tag – 967,300 – 1
5 – 5 – 858,700 – Pitbull ft. Neyo & Nayer – Give Me Everything – 858,700 – 1
6 – 6 – 842,800 – Bruno Mars – Grenade – 842,800 – 1
7 – 7 – 836,600 – Rihanna ft Calvin Harris – We Found Love – 836,600 – 1
8 – 8 – 785,300 – Adele – Rolling In The Deep – 785,300 – 2
9 – 9 – 775,500 – Jennifer Lopez ft. Pitbull – On The Floor – 775,500 – 1
10 – 10 – 773,600 – Ed Sheeran – A Team – 773,600 – 3
11 – 12 – 643,700 – Christina Perri – Jar Of Hearts – 643,700 – 4
12 – 11 – 636,400 – Rihanna – S&M – 663,100 – 3
13 – 13 – 616,200 – Lady Gaga – Born This Way – 616,200 – 3
14 – 14 – 605,800 – Bruno Mars – Lazy Song – 605,800 – 1
15 – 15 – 582,800 – Chris Brown Ft Benny Benassi – Beautiful People – 582,800 – 4
16 – 16 – 574,600 – Example – Changed The Way You Kiss Me – 574,600 – 1
17 – 17 – 570,000 – Aloe Blacc – I Need A Dollar – 577,900 – 2
18 – N – 557,561 – Military Wives/Gareth Malone – Wherever You Are – 557,561 – 1
19 – 18 – 554,800 – Snoop Dogg & David Guetta – Sweat – 554,800 – 4
20 – 20 – 499,100 – One Direction – What Makes You Beautiful – 499,100 – 1
21 – 19 – 499,000 – Alexandra Stan – Mr Saxobeat – 499,000 – 3
22 – 21 – 486,500 – Wanted – Glad You Came – 486,500 – 1
23 – 22 – 482,800 – DJ Fresh – Louder – 482,800 – 1
24 – 23 – 476,700 – Jessie J – Do It Like A Dude – 570,000 – 2
25 – 25 – 470,100 – Lady Gaga – Edge Of Glory – 470,100 – 6
26 – 24 – 470,100 – Chris Brown – Yeah 3x – 470,100 – 6
27 – 26 – 462,700 – Olly Murs ft. Rizzle Kicks – Heart Skips A Beat – 462,700 – 1
28 – 27 – 446,800 – Adele – Set Fire To The Rain – 446,800 – 11
29 – 28 – 444,300 – Nicki Minaj – Super Bass – 444,300 – 8
30 – 31 – 442,900 – Labrinth ft Tinie Tempah – Earthquake – 442,900 – 2
31 – 29 – 435,700 – David Guetta ft. Flo Rida & Nicki Minaj – Where Them Girls At – 435,700 – 3
32 – 30 – 432,100 – Nicole Scherzinger – Don’t Hold Your Breath – 432,100 – 1
33 – 32 – 415,200 – Calvin Harris ft Kelis – Bounce – 415,200 – 2
34 – 33 – 415,200 – Beyonce – Best Thing I Never Had – 415,200 – 3
35 – 34 – 414,200 – Katy Perry Ft Kanye West – ET – 414,200 – 3
36 – 35 – 404,700 – Chipmunk ft. Chris Brown – Champion – 404,700 – 2
37 – 36 – 400,700 – LMFAO – Sexy & I Know It – 400,700 – 5
38 – 37 – 388,200 – Professor Green ft Emeli Sande – Read All About It – 388,200 – 1
39 – 39 – 373,800 – David Guetta ft Rihanna – Who’s That Chick – 522,600 – 6
40 – 38 – 373,700 – Black Eyed Peas – Just Can’t Get Enough – 373,700 – 3

VIDEO REVIEW: @jessiejofficial #Whoslaughingnow

Fourth single to be taken from her debut album “Who you are” is an autobiographical look on her school life. She claims she used to be bullied at school and called an ‘alien’ after pills she took for a heart condition turned her skin green.

The singer was diagnosed with an irregular heartbeat aged 11 and even suffered a stroke when she was younger. Speaking to The Sun “‘It might be kinda funny now but it was horrific at the time. Kids at school nicknamed me Alien and they threw rocks at me”.

In the video itself she plays a bored teacher, a tattooed cleaner and blinged-up dinner lady. She said of the video: ‘Music is about making a change but also being able to laugh at yourself. I think this song tells a story a lot of people have been through and I hope it will raise awareness to the serious issue of bullying.’

It’s a video full of imagery that her core audience will appreciate and get. Even if you’re not a 13 year old girl, you’ll still understand what the video’s about – and maybe if it makes people think a little about how they treat each other, it’ll be another postive aspect of an artist who is now coming up to being in the mainstream lime light for 12 months.

The song isn’t as catchy as Price Tag, but it’s bound to be loved when Jessie kicks off her UK tour in Birmingham in October.

Video = 8, Song = 7